Cook Security Group
  • 31-Jan-2017 to 28-Mar-2018 (PST)
  • Seattle, WA, USA
  • $12-$14
  • Hourly
  • Part Time

Cook Security Group, listed as a 100 Best Companies to Work for, is looking for a Part-Time ATM First Line Technician with excellent customer service, communication, and time management skills, a professional attitude and appearance, and the ability to integrate into our "We Make It Happen!" culture. This part-time position requires being on-call after hours and weekends, approximately 20 hours per week.

Location: Tri-Cities area, WA

Hours: Monday - Sunday, On-call 2pm - 10pm (Approximately 20 hours per week)

Summary:  Responsibilities include, but are not limited to providing first line maintenance for ATMs and related PC and PC peripherals (e.g. pulling cable, mounting devices, installing Mas-Hamilton locks), and completing special project work as needed.

Duties and Responsibilities:

  1. Performs basic installation.
  2. Performs maintenance and minor repairs on all ATM products (multiple manufacturers) and services.
  3. Prioritizes and plans service calls.
  4. Provides courteous and professional customer contact and communication.
  5. Reassigns calls when appropriate.
  6. Accurately reports service data.
  7. Follows key/alarm/combination control processes in assigned area of responsibility.
  8. Supports service technicians in performing preventative maintenance inspections on conventional products.



  • High School Diploma or GED equivalent.
  • ATM experience is highly desirable, but not required.
  • Customer service experience is a plus.
  • Valid driver's license clean driving record.
  • Proficiency with various Windows programs, including Microsoft Word, Excel, PowerPoint and Outlook.
Cook Security Group
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