Cook Security Group
  • 06-Dec-2017 to 28-Feb-2018 (PST)
  • Oregon Operations
  • Portland, OR, USA
  • DOE
  • Salary
  • Full Time

100% paid medical and dental insurance; 401k with company match, a sales incentive and bonus program, paid time off, Employee Assistance Program, Flexible spending account benefits after 60 days of employment.

Cook Security Group, listed as a 100 Best Companies to Work for, is looking for a Full-Time ITM Implementation Specialist with excellent customer service, communication, and time management skills, a professional attitude and appearance, and the ability to integrate into our "We Make It Happen!" culture.

Location: Portland, OR

Summary: Responsibilities include, but are not limited to, successfully seeing new customers through implementation of new technology, working with existing customer base on new ITM installs, upgrades, and program improvements, supervising multiple projects simultaneously with serval milestones, and maintaining profitable margins throughout the installation process for each contract by managing time spent and scope of work.

Duties and Responsibilities: 

  1. Assists in training new customers on how to use NCR Interactive Teller software.
  2. Assists with installation and configures customers' server and terminal software.
  3. Manages installation process on customer site and via regular conference calls.
  4. Travels to support new customer roll-outs and training of systems.
  5. Provides technical guidance and helps resolve issues.
  6. Coordinates subcontractors and 3rd party vendors during installations.
  7. Provides technical support to field technicians and customers.
  8. Performs other related duties as required.


  • High School Diploma or GED equivalent required.
  • Working towards or have completed IT certification program; one to two years related experience and/or training; or equivalent combination of education and experience.
  • Two or more years of ATM service and Project Management experience is a plus.
  • Experience using and thorough knowledge of Windows 7 Troubleshooting, Linux and Windows Physical or Virtual Server, Proprietary third party software as job requires, TCP/IP, VPN, and Firewalls.
  • Able to travel up to three weeks per month.


Cook Security Group
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