Cook Security Group
  • 22-Jun-2017 to 31-Aug-2017 (PST)
  • Home Office Managed Services
  • Portland, OR, USA
  • DOE
  • Hourly
  • Full Time

100% paid medical and dental insurance, 401k with company match, a sales incentive and bonus program, paid vacation, Employee Assistance Program, and flexible spending account benefits after 60 days of employment.


Cook Security Group, listed as a 100 Best Companies to Work for, is looking for a Full-Time NOC Technician with excellent customer service, communication, and time management skills, a professional attitude and appearance, and the ability to integrate into our "We Make It Happen!" culture.

Location: Portland, OR

Summary: Responsibilities include, but are not limited to, assisting with monitoring dashboards and ticketing systems and responding to issues in a timely manner, working for external customers to monitor alarm, access control, ATM, and camera surveillance.

Duties and Responsibilities:

  1. Monitors dashboards and ticketing Systems.
  2. Reviews alarm activity and notifies appropriate parties.
  3. Responds immediately to issues and/or escalates when appropriate.
  4. Resolves issues remotely.
  5. Answers phones and provides customer service.
  6. Troubleshoots ATM and alarm calls and Camera Surveillance. 
  7. Performs daily manual status checks.
  8. Performs other related duties as required.

Qualifications:

  • High School Diploma or GED Equivalent.
  • 1 - 2 years customer service experience.
  • Advanced computer skills and knowledge of Windows 7 troubleshooting, Firewalls, and Microsoft Office.
Cook Security Group
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