Cook Security Group
  • 27-Nov-2017 to 26-Mar-2018 (PST)
  • Home Office Managed Services
  • Milwaukie, OR, USA
  • DOE
  • Hourly
  • Full Time

100% paid medical and dental insurance; 401k with company match, a sales incentive and bonus program, paid time off, short-term disability benefits, Employee Assistance program after 60 days of employment.

Cook Security Group, listed as a 100 Best Companies to Work for, is looking for a Full-Time Network Operation Center Technician with excellent customer service, communication, and time management skills, and the ability to integrate into our "We Make It Happen!" culture.

Location: Portland, OR

Hours: Monday - Friday, Days or Evenings

Summary: Responsibilities include, but are not limited to, monitoring dashboards and ticketing systems, responding to issues in a timely manner, working for external customers to monitor alarm and access control, ATM, and camera surveillance.

 Duties and Responsibilities:

  1. Monitors Dashboards and Ticketing Systems.
  2. Reviews alarm activity and notifies appropriate parties.
  3. Responds immediately to issues and/or escalates them when appropriate.
  4. Remotely resolves issues.
  5. Answers phones and provides exemplary customer service.
  6. Troubleshoots ATM/alarm calls and Camera Surveillance. 
  7. Performs daily, manual status checks.
  8. Performs other related duties as required.


  • High School Diploma or GED equivalent.
  • Working towards or has completed IT certification program.
  • 1-2 years related experience and/or training; or equivalent combination of education and experience. 
  • Customer service experience is a plus.
  • Excellent oral and written communication skills.
  • Excellent time mamangement skills.
  • Advanced computer skills, including thorough knowledge of Windows 7 troubleshooting, TCP/IP, VPN, Firewalls, and MS Office.
Cook Security Group
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