Cook Security Group
  • 21-Feb-2018 to 22-Apr-2018 (PST)
  • Home Office Managed Services
  • Milwaukie, OR, USA
  • Hourly
  • Full Time

100% paid medical and dental insurance; 401k with company match, a sales incentive and bonus program, paid vacation, Employee Assistance Program, Flexible spending account benefits after 60 days of employment.

Cook Security Group, listed as a 100 Best Companies to Work for, is looking for a Full-Time Network Operations Center Audit Intern with excellent customer service, communication, and time management skills, a professional attitude and appearance, and the ability to integrate into our "We Make It Happen!" culture.

Location: Milwaukie, OR

Hours: Monday - Friday, 8am - 5pm.

Summary: Responsibilities include, but are not limited to, providing exceptional customer service, conducting scheduled system and service audits, and maintaining accurate network and equipment configurations in accordance with active agreements.

 Duties and Responsibilities: 

  1. Monitors Dashboards and Ticketing Systems.
  2. Responds immediately to issues and/or escalates them when appropriate.
  3. Resolves issues remotely.
  4. Answers phones and provides exemplary customer service.
  5. Troubleshoots service lines.
  6. Performs daily manual status checks.
  7. Maintains and update PSA documentation and configuration records.
  8. Performs other related duties as required.


  • High School Diploma or GED equivalent.
  • Working towards or has completed IT certification program.
  • 1-2 years related experience and/or training; or equivalent combination of education and experience.
  • Customer service experience is a plus.
  • Excellent written and oral communication skills.
  • Advanced computer skills, including thorough knowledge of Windows 7 troubleshooting, TCP/IP, VPN, and MS Office.
Cook Security Group
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