Cook Security Group
  • 25-May-2018 to 24-Aug-2018 (PST)
  • Home Office IT
  • Milwaukie, OR, USA
  • Hourly
  • Full Time

100% paid medical and Dental insurance; 401k with company match, a sales incentive and bonus program, PTO, Employee Assistance Program, Flexible Spending Account benefits after 60 days of employment.

Cook Security Group, listed as a 100 Best Companies to Work for, is looking for a Full-Time ITM Software Support Specialist with excellent customer service, communication, and time management skills, a professional attitude and appearance, and the ability to integrate into our "We Make It Happen!" culture.


Summary: Responsible for successfully supporting Interactive Teller Customers


Duties and Responsibilities include the following:

  1. Works on all support tickets for ITM customers
  2. Responsible for coordinating software support with 3rd party vendors.
  3. Assist in training new customers on how to use NCR Interactive Teller software
  4. Assist with installation and configures customer's server and terminal software
  5. Support field technicians with remote support of new ITM bring live configurations
  6. Provides technical guidance and helps resolve issues
  7. Perform other related duties as required and assigned.
  8. Answer phones and provide customer service.



  • HS Diploma or GED equivalent
  • Must be working towards or have completed IT certification program, one to two years related experience and/or training; or equivalent combination of education and experience.
  • Two or more years of financial sales.
  • Project Management experience is a plus.
Cook Security Group
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